Patras Catering recognizes the importance of quality in delivering services and products. Our Quality Policy aims to:

• Provide products and services that meet or exceed customer expectations.
• Implement an effective Quality Management System (QMS) in compliance with ISO 9001:2015.
• Promote continuous improvement through monitoring and feedback from customers, staff, and partners.
• Ensure all employees are appropriately trained and fully understand their quality-related responsibilities.

Patras Catering is committed to reducing its environmental footprint and aims to:

• Implement an Environmental Management System compliant with ISO 14001:2015.
• Identify and assess environmental risks, taking measures to minimize pollution and manage natural resources efficiently.
• Reduce energy and resource consumption while pursuing sustainable development.
• Foster environmental awareness among employees and partners through training and collaboration.
• Ensure compliance with all relevant environmental laws and regulations.

The health and safety of our staff and partners are a top priority for Patras Catering. We are committed to:

• Providing and maintaining a safe and healthy workplace in line with ISO 45001:2018.
• Identifying, assessing, and minimizing workplace hazards.
• Encouraging staff involvement in identifying risks and developing safety practices.
• Offering health and safety training to all employees.
• Communicating openly with stakeholders on health and safety issues and ensuring compliance with all applicable regulations.

Patras Catering ensures food safety by implementing a Food Safety Management System (FSMS) based on ISO 22000:2018. Our Food Safety Policy includes:

• Adhering to the highest standards of hygiene and food safety throughout the supply chain.
• Assessing and managing food safety risks through Hazard Analysis and Critical Control Points (HACCP).
• Training staff on food safety protocols and procedures.
• Complying with national and international food safety regulations.
• Continuously monitoring and improving processes related to food production, storage, and distribution.

Traceability is essential for ensuring transparency and product safety. Patras Catering adheres to ISO 22005:2007 for managing product traceability. Our Traceability Policy focuses on:

• Ensuring that all materials used in production are fully traceable from sourcing to final consumption.
• Implementing a recording and tracking system to enable immediate identification and recall of products in case of food safety risks.
• Collaborating with suppliers to ensure transparency at every stage of the supply chain.

Patras Catering is committed to providing a work environment free from any form of harassment, bullying or discrimination. Any verbal, physical, or psychological harassment is strictly prohibited and will be addressed with utmost seriousness. Employees have the right to work in conditions of respect and dignity. The company will take immediate action on reported incidents, ensuring a safe and fair workplace for everyone.

Patras Catering is dedicated to continuously improving its Management System to achieve corporate goals and meet customer requirements. The company’s management:

• Regularly monitors the performance and effectiveness of management systems through audits, evaluations, and feedback.
• Takes action to enhance systems based on market needs, new technologies, and legislative developments.
• Promotes ongoing training and education for employees to ensure compliance and improve performance.By upholding and enhancing these policies, Patras Catering strives to cultivate a corporate culture that prioritizes quality, safety, and environmental responsibility